toleta

TOLETA — Privacy Policy

EASY SHOPPING · EVERYWHERE · TRUSTED & SECURE

Last updated: January 2026

Your privacy matters to us. This Privacy Policy explains what information Toleta collects, how we use it, and the choices you have. By using Toleta, you consent to the practices described here.

1. Information We Collect

Information You Provide

Account details: name, email, phone number, password.
Business details (vendors): business name, shop information, location.
Order information: products purchased, delivery address, payment method.
Communications: messages you send to support or to other users.

Information We Collect Automatically

Device information: device type, operating system, unique device identifiers.
Usage data: pages viewed, features used, actions taken, time spent.
Log data: IP address, access times, app crashes.
Location: approximate location (based on IP or device permission) to show nearby shops.

Information From Third Parties

Payment processors (payment confirmations).
Authentication providers (if you sign in with Google or similar).

2. How We Use Your Information

We use your information to:

Create and manage your account.
Process orders and payments.
Connect buyers with vendors and coordinate delivery.
Send notifications about orders, payouts, and account activity.
Improve the Platform, fix bugs, and develop new features.
Prevent fraud, abuse, and unauthorized activity.
Comply with legal obligations.

We do NOT sell your personal information. We may share data with:

Recipient	Purpose
Vendors	To fulfill your order (name, delivery address, phone).
Payment processors	To process transactions securely.
Delivery partners	To deliver your order.
Service providers	Hosting, analytics, notifications, and customer support tools.
Legal authorities	When required by law or to protect rights and safety.

4. Data Security

We take reasonable measures to protect your information, including:

Encrypted connections (HTTPS/TLS).
Hashed passwords (we never store them in plain text).
Access controls limiting who can view your data.
Regular security reviews.

No system is 100% secure. Please use a strong, unique password and keep your account details private.

5. Data Retention

We retain your information for as long as your account is active or as needed to comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we remove or anonymize your personal data within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate information.
Request deletion of your account and data.
Opt out of marketing communications.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@toleta.app.

7. Cookies and Tracking

The Toleta mobile app uses minimal tracking for essential functionality (e.g. keeping you logged in). We do not use third-party advertising trackers. Our website (if any) may use cookies for analytics; you can disable them in your browser.

8. Children’s Privacy

Toleta is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will delete it.

9. International Transfers

Your information may be stored and processed in Tanzania or in other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or email. Continued use of Toleta after changes means you accept the updated policy.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before using them.

12. Contact Us

If you have questions about this Privacy Policy or your data:

Email: support@toleta.co.tz
Website: toleta.co.tz